Shipping Policy
Order Fulfillment Time
Orders are typically fulfilled at our distribution center within 1-2 business days. Our business hours of operation are Monday – Saturday, 7am – 3pm EST. Orders are not fulfilled on Sundays or holidays.
If we are experiencing a high volume of orders, order processing times may be delayed. Please allow additional days for fulfillment and transit.
Orders will not be fulfilled within 1-2 business days if any product purchased on the order is currently on backorder. Backordered products are shipped when back in stock. Items are usually restocked every 4-6 weeks. However, delays may occur and this timetable is subject to change.
Shipping Rates
Shipping is free within the continental United States.
To view shipping rates outside of the continental US, please proceed through cart and checkout. Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order is in the process of being fulfilled at our distribution center. Please be aware that tracking information may take up to 72 hours to populate.
Customs, Duties and Taxes
Meble Furniture is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Failed & Refused Deliveries
Meble Furniture is not responsible for failed or refused deliveries. If a delivery is failed or refused by the recipient, the order will be shipped back to our distribution center.
Meble Furniture will charge a restocking fee for any shipments that are returned to our distribution center due to a failed or refused delivery. The restocking fee will be 50% of the total order value, or the cost of shipping and order preparation, whichever is greater.
In order to avoid failed deliveries, please be present for the delivery of your order. You can track your order using the tracking information we provide. For issues regarding delivery, please contact the delivery carrier directly.
If your order is being shipped via LTL freight, please contact the LTL freight carrier to schedule a delivery appointment. LTL freight carriers will not deliver your order without a scheduled appointment.
Front Door or Curbside Deliveries Only
Meble Furniture and its shipment carrier partners do not offer in-home delivery or assembly. All deliveries are front door or curbside deliveries.
Please be present for the delivery of your order. If your order is being shipped via small parcel carrier (FedEx, UPS), the order will be left at the front door of the shipping address specified on your order. Meble Furniture is not responsible for the loss of your order due to theft or misplacement. Delivery of the order from the front door to the inside of a home or business is the responsibility of the customer.
If your order is being shipped via LTL freight carrier, the order will be left at the curb at the end of your driveway. The LTL freight carrier may contact you to schedule a delivery appointment. Please be present for the delivery of your order. Delivery of the order from the curb to the inside of a home or business is the responsibility of the customer.
The removal and disposal of packaging materials, including pallets and skids, is the responsibility of the customer.
Damages & Lost Shipments
Please be present for the delivery of your order. Upon delivery of your order, please inspect the package(s) for damage prior to signing for and/or accepting them from the shipping carrier. By signing for and/or accepting the package(s), you are assuming liability for the condition of the package(s) you received. Although Meble Furniture may assist customers with damage issues in certain situations, this will be done entirely at its discretion.
If you order is lost by the shipping carrier, please reach out to us via email at help@meblefurniture.com. In the body of your email, please include the order number, tracking number, and evidence of lost shipment, including communications with the shipment carrier.
Return Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about this Shipping Policy, You can contact us:
- By email: help@meblefurniture.com
- By visiting this page on our website: https://www.meblefurniture.com/pages/contact-us
- By phone: 866-777-5105
- By mail: ARRA OF NY INC, 1724 Fifth Ave, Bay Shore, NY 11706
