FREE SHIPPING IN THE CONTINENTAL U.S.

FAQ

POPULAR QUESTIONS

Where is my package?

We’ll send you an email with tracking information as soon as your order is shipped. Right now, our order processing time is 1-2 business days before orders are shipped. Please note that your tracking information may not be complete when you receive the email. It can take up to 72 hours for this information to populate in the system.

What payment methods do you accept?

We accept the following payment options:

Credit card including Visa, Mastercard, American Express and Discover

Debit/bank card

PayPal

ShopPay

You also have the option to apply for financing through our partner, Affirm. Read more about this payment option here.

Can I use financing?

Yes. We offer "buy now, pay later" financing options using Affirm (www.affirm.com). To see if you qualify for this financing, please click "SEE IF YOU QUALIFY" on this page: https://www.meblefurniture.com/pages/financing.

If you have already qualified with Affirm and want to complete your purchase using financing, please proceed through checkout (https://www.meblefurniture.com/checkout) and select Affirm at the Payment page of the checkout process.

*Your rate will be 0% APR or 10-30% APR based on credit and is subject to an eligibility check. Payment options depend on your purchase amount, and a down payment may be required. For purchases under $350, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Offer subject to change at any time. Previous purchases are ineligible. Affirm loans are made by Cross River Bank, Member FDIC.

We also offer "pay over time" financing options via Splitit (www.splitit.com). With Splitit, you can use your credit card to pay over time with no interest, application, or fees. If you wish to complete your purchase using Splitit financing, please proceed through checkout (https://www.meblefurniture.com/checkout) and select Splitit at the Payment page of the checkout process.

How do I track my order?

Once your order has been processed, which takes between 1-2 business days, we will email you the tracking number information. You can also find this information on our website here. From this page, enter your “order number” or “tracking number” and your email address to find the latest updates on your package.

Alternatively, you can alsotrack your order directly from the carrier’s website. Carrier information is provided in the email we send once your order is processed. 

Tracking information is generated when the order is fulfilled, which typically takes 1-2 business days. It takes another 3-7 business days to receive your order depending on your location.

Please be aware that current carrier congestion and pickup delays could cause extended fulfillment and tracking times. If your tracking shows no movement or you have questions about the information, please email us atorders@meblefurniture.com for an order status update.

I only received one package, where is the rest of my order?

Your order may arrive in 1-3 separate packages depending on the contents. If you believe you are missing part of your order, please first check the tracking information. If it was shipped in multiple packages, you should see “1 of X Piece Shipment”, “2 of X Piece Shipment, etc. (with X being either 2 or 3). Please click on this information to view all the packages in your order.

If your tracking information shows that the order has been delivered but you can’t locate it, or if there is no movement on the tracking of your order, please contact us at help@meblefurniture.com.

How do I change or cancel my order after I’ve placed it?

You may update or cancel an order as long as the order has not yet been fulfilled. To change or cancel your order, please contact us at help@meblefurniture.com.

What is your return policy?

If, for any reason, you are not completely satisfied with a purchase, please review our policy on refunds and returns below.

Conditions for Returns

In order for any purchases to be eligible for return, please make sure that you have a receipt or proof of purchase and the goods were:

●      Delivered in the last 30 days
●      In the original packaging
●      Not used or damaged

You cannot return goods that were:

●      Not suitable to be returned according to their nature, deteriorate rapidly or where the date of expiry is over.

●      Returned due to health protection or hygiene reasons and were unsealed after delivery.

●      After delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Orders Returned due to Failed or Refused Delivery

If your order is returned due to an unsuccessful delivery or you refused delivery of the order, there will be a restocking fee applied to the order. The restocking fee is 50% of the total order value, or the cost of shipping and order preparation, whichever is greater.

How do I return an item?

You are responsible for the cost and risk of returning your order to us. Please send returns to the following address:

ARRA OF NY INC., 1724 5th Ave, Bay Shore, NY 11706

We cannot be held responsible for goods damaged or lost in a return shipment. Therefore, we recommend that for your protection, you use an insured and trackable mail service. We will not issue a refund without an actual receipt of the purchase or proof of received return delivery. Once you’ve received notice by your carrier that the order was successfully returned, please send us the following information about the return: order number, the return tracking number and carrier used. You can inform us of this information by:

By email: help@meblefurniture.com

By visiting this page on our website: https://www.meblefurniture.com/pages/contact-us

You will be reimbursed within 14 days from the day on which your order is returned. You will be reimbursed using the same form of payment as you used to place the order. You will not incur any fees for the reimbursement.

BILLING & ORDERING

Where is my package?

We’ll send you an email with tracking information as soon as your order is shipped. Right now, our order processing time is 1-2 business days before orders are shipped. Please note that your tracking information may not be complete when you receive the email. It can take up to 72 hours for this information to populate in the system.

What payment methods do you accept?

We accept the following payment options:

Credit card including Visa, Mastercard, American Express and Discover

Debit/bank card

PayPal

ShopPay

You also have the option to apply for financing through our partner, Affirm. Read more about this payment option here.

Can I use financing?

Yes. We offer "buy now, pay later" financing options using Affirm (www.affirm.com). To see if you qualify for this financing, please click "SEE IF YOU QUALIFY" on this page: https://www.meblefurniture.com/pages/financing.

If you have already qualified with Affirm and want to complete your purchase using financing, please proceed through checkout (https://www.meblefurniture.com/checkout) and select Affirm at the Payment page of the checkout process.

*Your rate will be 0% APR or 10-30% APR based on credit and is subject to an eligibility check. Payment options depend on your purchase amount, and a down payment may be required. For purchases under $350, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Offer subject to change at any time. Previous purchases are ineligible. Affirm loans are made by Cross River Bank, Member FDIC.

We also offer "pay over time" financing options via Splitit (www.splitit.com). With Splitit, you can use your credit card to pay over time with no interest, application, or fees. If you wish to complete your purchase using Splitit financing, please proceed through checkout (https://www.meblefurniture.com/checkout) and select Splitit at the Payment page of the checkout process.

What if what I want is not available?

If an item you’d like to purchase is currently unavailable, you may still be able to get it at a later time. We are continuously updating and adding to our stock. Simply contact us and we’ll send you information on when it’s available again.

If the item is on backorder, you still have the option to purchase it. Once it is back in stock, we’ll ship it to you right away. You also have the option to cancel your order at any time prior to it being fulfilled.

Will I be charged sales tax?

It depends on where you live. Some states require sales tax by law and so we are required to collect it. You can review any sales tax charges on your order when you enter your address information on the checkout page.

Do you offer a military discount?

We currently do not offer a military discount.

Do you offer gift cards?

Currently, gift cards are not available. However, our knowledgeable sales team can help you find the perfect gift for any occasion. Contact us at help@meblefurniture.com

I forgot to add a promo code or referral credit. What should I do?

You must use your discount code at the time you place your order. We cannot retroactively apply the discount. So be sure to use it at checkout and check that the dollar amount of your order meets any minimum order requirements for the discount code. If you realize after placing your order that you forgot to use your code, you may still be able to cancel the order and place a new one using the discount code. Please note that this applies only to orders that are not yet prepared for shipping.

SHIPPING & FREIGHT

How do I track my order?

Once your order has been processed, which takes between 1-2 business days, we will email you the tracking number information. You can also find this information on our website here. From this page, enter your “order number” or “tracking number” and your email address to find the latest updates on your package.

Alternatively, you can also track your order directly from the carrier’s website. Carrier information is provided in the email we send once your order is processed. 

Tracking information is generated when the order is fulfilled, which typically takes 1-2 business days. It takes another 3-7 business days to receive your order depending on your location.

Please be aware that current carrier congestion and pickup delays could cause extended fulfillment and tracking times.

If your tracking shows no movement or you have questions about the information, please email us at orders@meblefurniture.com for an order status update.

I only received one package, where is the rest of my order?

Your order may arrive in1-3 separate packages depending on the contents. If you believe you are missing part of your order, please first check the tracking information. If it was shipped in multiple packages, you should see “1 of X Piece Shipment”, “2 of X Piece Shipment, etc. (with X being either 2 or 3). Please click on this information to view all the packages in your order.

If your tracking information shows that the order has been delivered but you can’t locate it, or if there is no movement on the tracking of your order, please contact us at help@meblefurniture.com.

Can I specify a delivery date?

While we will do everything in our power to ensure that your order arrives on time, we cannot specify an exact delivery date. All orders are shipped by third party small parcel carriers (FedEx, UPS) and large parcel carriers (LTL Freight Providers).

Occasionally, a weather or operational delay could impact your delivery date. Carrier congestion and pickup delays may also cause extended fulfillment and delivery times.

We recommend keeping a close eye on your order's tracking numbers. As soon as it ships, we'll send you a shipping confirmation email with tracking number(s) you can use to follow the progress of your package.

Can you expedite shipping?

We’ve found that the fastest and most reliable way to get orders to our customers is through ground shipping. This method takes 1-2 business days to process an order. Then another 3-7 business days for it to arrive at your door. The exact amount of time depends on your location. We cannot expedite orders any faster than this.

I don't see any updates on my tracking information. What's going on?

While we provide tracking information as soon as your order is processed, you may not see updated information right away. Sometimes packages miss the initial scan as they are loaded onto the carrier’s truck. And sometimes it takes a few days for the tracking information to “catch up” to a package’s actual location.

This is common and normal for both small parcel carriers like FedEx and UPS and large parcel carriers. Continue checking your tracking information daily as package locations are often confirmed in-route and will update, usually within 1-2 business days before it’s expected arrival date. For more information on your specific order’s tracking, please contact us athelp@meblefurniture.com.

Do you ship internationally?

We currently ship to all of the 50 U.S. states, Mexico, and Canada.

Do I need to be at home for my UPS delivery?

We highly recommend that you are present for your delivery. Please inspect your package(s) carefully for damage prior to signing for and/or accepting them from the shipping carrier. Once you sign for a package, you’ve assumed liability for its condition. Meble Furniture does assist its customers with damage issues in certain situations, but this is done on a case-by-case basis at the company’s discretion.

Orders arriving by a small parcel carrier such as FedEx or UPS will be left at the front door of the shipping address you specified on your order. Meble Furniture is not responsible for the loss of your order due to theft or misplacement. It is the responsibility of the customer, which is why we encourage you to be present at the time delivery.

Orders arriving by large parcel carriers such as LTL freight, may contact you for a delivery appointment. If your order is being shipped by LTL and you haven’t heard from them, please contact them directly to make an appointment for delivery. LTL freight carriers will not deliver your order without a scheduled appointment.

Scheduled deliveries will be left at the curb at the end of your driveway by the carrier. Transport from the curb to the inside of a home or business is the responsibility of the customer. Please be present at the time your package is delivered.

What if my packages are lost on route?

In the event that your order is lost by the shipping carrier, please notify us as quickly as you can by email at help@meblefurniture.com.  Please include the following information in the body of your email: order number, tracking number, and evidence of lost shipment, including any communications with the shipment carrier.

Do you deliver on Saturday or Sunday?

Orders are usually delivered Monday thru Friday between the hours of 8:00 a.m. and 7:00 p.m. Some carriers do have Saturday delivery available in eligible locations until 3:00 pm, but most of them do not deliver on Sundays.

When can I expect to receive my order?

You should receive your package within 4-9 business days from when you placed your order. Fulfillment time is 1-2 business days and order transit time is an additional 3-7 days, depending on your location. Please be aware that current carrier congestion and pickup delays could cause extended fulfillment and tracking times.

Do I pay for shipping?

Shipping is free to the 48 states within the continental United States. We also ship to Alaska, Hawaii, and the countries of Canada and Mexico, however, there is a shipping fee for these locations. Return shipping is at the customer’s expense.

What happens with failed or refused deliveries?

Meble Furniture is not responsible for failed or refused deliveries. If a delivery is failed or refused by the recipient, the order will be shipped back to our distribution center.

We will charge a restocking fee for any shipments that are returned to our distribution center due to a failed or refused delivery. The restocking fee will be 50% of the total order value, or the cost of shipping and order preparation, whichever is greater. In order to avoid failed deliveries, please be present for the delivery of your order.

You can track your order using the tracking information sent by email or online. For issues regarding delivery, please contact the delivery carrier directly. If your order is being shipped by LTL freight, please contact the LTL freight carrier to schedule a delivery appointment. LTL freight carriers will not deliver your order without a scheduled appointment.

CANCELLATIONS, RETURNS & EXCHANGES

How do I change or cancel my order after I’ve placed it?

You may update or cancel an order as long as the order has not yet been fulfilled. To change or cancel your order, please contact us at help@meblefurniture.com.

What is your return policy?

If, for any reason, you are not completely satisfied with a purchase, please review our policy on refunds and returns below.

Conditions for Returns

In order for any purchases to be eligible for return, please make sure that you have a receipt or proof of purchase and the goods were:

●      Delivered in the last 30 days
●      In the original packaging
●      Not used or damaged

You cannot return goods that were:

●      Not suitable to be returned according to their nature, deteriorate rapidly or where the date of expiry is over.

●      Returned due to health protection or hygiene reasons and were unsealed after delivery.

●      After delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Orders Returned due to Failed or Refused Delivery

If your order is returned due to an unsuccessful delivery or you refused delivery of the order, there will be a restocking fee applied to the order. The restocking fee is 50% of the total order value, or the cost of shipping and order preparation, whichever is greater.

How do I return an item?

You are responsible for the cost and risk of returning your order to us. Please send returns to the following address:

ARRA OF NY INC., 1724 Fifth Ave, Bay Shore, NY 11706

We cannot be held responsible for goods damaged or lost in a return shipment. Therefore, we recommend that for your protection, you use an insured and trackable mail service. We will not issue a refund without an actual receipt of the purchase or proof of received return delivery. Once you’ve received notice by your carrier that the order was successfully returned, please send us the following information about the return: order number, the return tracking number and carrier used. You can inform us of this information by:

By email: help@meblefurniture.com

By visiting this page on our website: https://www.meblefurniture.com/pages/contact-us

You will be reimbursed within 14 days from the day on which your order is returned. You will be reimbursed using the same form of payment as you used to place the order. You will not incur any fees for the reimbursement.

What if I received damaged or incorrect merchandise?

If your order arrives in less than perfect condition, please contact us right away to resolve this issue. Email us at help@meblefurniture.com within 48 hours of shipment receipt with a brief description and order number (a photograph of the damage might also be required). Please keep the damaged/incorrect product, original packing material and merchandise tags until a replacement is arranged.

If only parts of the order are damaged or incorrect, we can ship you replacement parts. Simply fill out a parts request form here: https://www.meblefurniture.com/pages/parts.

How do I reschedule my return pickup?

To reschedule your pickup, simply contact us at help@meblefurniture.com with your order number and updated availability and we will help you schedule a new time for pickup.

How do I check on the status of a refund?

Contact us at help@meblefurniture.com with your order number and we will be happy to help you with the status of your refund.

When can I expect a refund for my return?

You should receive your reimbursement within 14 days of the day your order was returned. You will be reimbursed using the same form of payment as you used to place the order. You will not incur any fees for the reimbursement.

Will I be refunded the shipping cost if I return?

Return shipping is at the customer’s expense, we do not offer refunds for this.

How do exchanges work?

Exchanges are available on goods that were defective or damaged upon receipt. If this is the case with your order, contact us at help@meblefurniture.com.  Please have your order number on hand to facilitate a return.

If I want to return or exchange a product, do I need to keep any of the packaging or boxes?

Yes, if you wish to return or exchange the item, it is necessary that you send it back in its original packaging. 

To be eligible for return, please have your receipt or proof of purchase and make sure that the good swere:

Delivered in the last 30 days

In the original packaging

Not used or damaged

PRODUCT QUALITY & WARRANTY

What is the warranty on your furniture products?

Our warranty covers any defects caused by damage occurring during the transit and delivery of the product. Our warranty also covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Meble Furniture will repair or replace, at no charge, products or parts of a product that proves defective due to damage during the transit and delivery of the product. During the Warranty Period, Meble Furniture will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

This Limited Warranty extends to the original purchaser only and is not transferable. For Further information please refer to our website HERE.

How long does the warranty coverage last?

The warranty period for physical goods purchased from Meble Furniture is 90 days from the date of delivery of the order. A replacement physical good or part assumes the remaining warranty of the original physical good or 30 days from the date of replacement or repair, whichever is longer.

Do you have a showroom with your products?

Yes. Our New York City showroom is located at 340 Morgan Ave, Brooklyn NY 11211. This retail showroom is open Monday - Friday from 10am - 6pm, and Saturday - Sunday from 10am - 4pm.

If you choose to visit our retail showroom, please be aware that a limited number of our furnishings are on display.

Does Meble offer assembly services?

We do not offer assembly services, however, many of our customers use Handy.com for assembly. Visit their website for more information or to schedule a service with them.

DATA & COMMUNICATIONS

What is your privacy policy?

Please refer to our privacy policy HERE.

Does Meble share information?

No. We will never sell, rent or disclose this information to any third party. Meble is committed to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers.”

How do I unsubscribe from receiving texts from Meble?

To unsubscribe from text messages and/or emails, please contact us at help@meblefurniture.com.

While we're sad to see you go, we're happy to adjust your text/email preferences.