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Return Policy

Conditions for Cancellation

You have the right to cancel your order anytime prior to a shipping label for your order being created.

In order to exercise your right of cancellation, you must inform us of your decision by sending us a clear statement to that effect. You can inform us of your decision by:

We will refund you no later than 7 days from the day on which your order is cancelled. We will use the same means of payment as you used for the order, and you will not incur any fees for such refund.

Conditions for Returns

To be eligible for a return, please make sure that:

  • The order was delivered in the last 30 days
  • The order is in the original packaging
  • The order was not used or damaged
  • You have the receipt or proof of purchase of the order

    We reserve the right to refuse the return of any order that does not meet the above return conditions in our sole discretion.

    You are responsible for the cost and risk of returning an order to us. You should send the order to the following address:

    ARRA OF NY INC, 1724 Fifth Ave, Bay Shore, NY 11706

    We cannot be held responsible for an order that is returned in damaged condition or lost in transit. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the order. Upon successful return of the order, you must inform us of the return tracking number and carrier. You can inform us of this information by:

    We will refund you no later than 14 days from the day on which your order is returned. We will use the same means of payment as you used for the order, and you will not incur any fees for such refund.

    Orders Returned due to Failed or Refused Delivery

    If your order is returned to us due to a failed or refused delivery, there will be a restocking fee applied to the order. The restocking fee will be 50% of the total order value, or the cost of shipping and order preparation, whichever is greater. This restocking fee will be subtracted from your refund.

    Contact Us

    If you have any questions about this Return Policy, You can contact us:

    Need More Help?

    Contact our customer happiness specialists for additional assistance.

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